Creating your modern bathroom retreat can be a big investment and we want you to feel secure in your decision to buy from Lifetime Bath. That's why we provide a 10 Years Warranty on each of our products.

This warranty covers all parts against manufacturing defects that may lead to break-downs. The guarantee covers all parts including electrical components and functional parts although does not however cover accidental damage or normal wear and tear. 
 
 




We provide fast and FREE shipping on all orders within the continental United States, regardless of order amount. Your order will be inspected, securely packaged, and shipped by freight truck. Orders can be shipped to your home or an alternate address.

Upon arrival of shipment, all packages must be inspected for damages on site with the trucking company before the unitis signed for. If the package appears to be damaged, note any damage on the delivery receipt before signing and accepting the unit and call our customer support center. 
 
 




We are committed to giving our customers the highest quality products at the lowest possible price. If you are ordering and find an identical product for a lower price, we will gladly match that price.

Comparison of price includes the price of the product, shipping and handling charges. The item(s) must be available for purchase from an authorized retailer. In the event a pricing error occurs on our behalf or by the advertising competitor, the price match guarantee will not apply. 
 
 




We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) by COMODO. When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet.

This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

After your order is placed, your credit card information remains encrypted at all times. We are never able to view your complete credit card information. Only your card type, the last 4 digits, and the expiration date are made available to our sales and support staff.
Coupon & Promotional Codes
Occasionally, we run special promotions that are available with a promotional or coupon code. If you received a promotional code from us, simply enter the code and the discount associated with it will be applied to your current order and automatically become visible.
 
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Lifetime Bath

Home / FAQ
 
 
 
 
 
Frequently Asked Questions
 
 
Are the units under warranty and what happens after the warranty period?
 
All the Lifetime Bath products come with a 10 years spare parts warranty. In the event that a manufacturer problem develops in this 10 year period Lifetime Bath will send out a replacement part free of charge. If a problem develops after the 10 year warranty then simply let us know and we will provide the spare part at a trade price. Please note that the Lifetime Bath warranty does not cover the fitting or installation of the spare part.
 
 
What payment methods are accepted?
 
We accept all major credit cards, including VISA, MasterCard, Discover and American Express. We also accept PayPal and Google Checkout.
 
 
How will the steam shower arrive? Does the unit come pre-assembled?
 

Your steam shower will arrive in 2 wooden crates. You will receive 2 crates the bigger of which holds the base and or whirlpool tub, while the smaller crates will hold the remaining fibreglass reinforced acrylic panels, safety glass and accessories.

Unlike some stories we have been told, our steam showers come largely pre-assembled with the massage jets, electric wiring and water pipes already connected. The unit is supplied with its constituent panels flat-packed for easy manoeuvring through doorways. These adjoining panels will be bolted together and sealed with silicone to provide a relatively straight forward installation. Simply connect any pipes/wires that join the plumbing/electrics between adjacent panels, hook up your hot and cold water feeds, electric supply and waste drainage and you are ready to go.

 
 
What water pressure is required for Lifetime Bath steam showers?
 

While the steam shower unit may function on a lower water pressure we recommend a combined hot and cold water pressure of 2.5 bar. Please advise your plumber that the steam shower unit will require a water supply of approximately 4 gallons per minute. This would be split between the hot and cold water giving 2 gallons per minute for the hot and 2 gallons per minute for the cold. Please check whether your combi boiler meets these advised figures.

 
 
Can I use a water pump to increase the pressure to an acceptable level?
 

Yes, if your water pressure is too low then a water pump may provide a suitable solution. Lifetime Bath recommends the 2.5 bar or equivalent. Please consult your plumber for more information.

 
 
Does the unit come with everything I need?
 

The steam shower comes with everything required for successful assembly. The plumber should provide piping up to the unit. If your steam shower comes with a telephone connection and you want to connect the steam shower to your home’s telephone line then you will need to run a phone line back to the unit.

 
 
How long will delivery take?
 

Lifetime Bath typically provides a 1-3 business day delivery time. Please note that units will not be dispatched until payment has been successfully processed.

 
 
The dimensions of the product are larger than my doorway, will it fit through?
 

The product will come in 2 crates and the items inside these crates are flat-packed where possible. For example, the Strada (steam shower with whirlpool bath) will have the whirlpool bath and ceiling cover in one box. The other box will hold the glass doors, glass side panels and back panel. These individual panels can be removed from the box and should fit through most doorways. In the Strada example given, the bathtub is the largest part, but we have not found this to be a problem with our customers and all of our steam showers should go through any doorway of over 28 inches. However, please make necessary checks to confirm the products accessibility to your chosen location.

 
 
How difficult are the units to assemble and install?
 

The units are relatively straight forward to install and can be likened to a washing machine in many respects. Your plumber should run hot and cold water feeds to the rear of the unit with connections for the unit’s standard braided hoses. Please make sure your plumber runs water through the new pipes into a bucket before connecting the pipes to the shower.

The steam shower comes with a pre-connected flexible drain hose that requires installation into your home’s drain piping. The unit comes flat-packed and the constituent acrylic panels, aluminium columns and glass are connected using screws and bolts that are provided.

 
Do the products come with installation instructions and a user guide?
 

Yes. Each steam shower, bathtub and vanity is supplied with both installation instructions and a user guide. These guides should answer all your questions but if you have any additional questions then our customer service team are always on hand to help.

 
 
Your units come with a ventilation fan. Do I need an extractor fan in my bathroom?
 

During a steam session a large quantity of steam is produced and is largely trapped within the steam cabin. Once the door is opened the steam will quickly expel into the room. It is important to have good ventilation to allow this steam to escape from the bathroom otherwise the steam will condense in your bathroom and could lead to mould or other related problems in the future. The build up and condensation of the steam can also be likened to that of a long hot shower.

If the room has a window then opening this window will quickly expel most of the steam from the bathroom and provide good ventilation. An extractor fan is not essential although good ventilation is an important consideration.

 
 
What is the temperature range of the steam shower?
 

The temperature range obtainable with the thermostatic control valve is 0F-129F. To obtain the higher temperature ranges there must be a sufficiently high hot water supply from your boiler. The suggested water temperature is 100F.

The temperature range of the steam is 85-140 degrees Farenheit. The suggested steam temperature is 105F, although this depends on customer preference and any medical advice. Please note, if the room temperature is higher than the selected steam temperature the steam function may automatically shut-off.

 
 
Does the ozone generator require refilling?
 

No. The ozone generator creates ozone (O3) from oxygen (O2).

 
 
How does my CD/MP3 player connect to the unit?
 

Simply run a standard left and right twin phono (male connections) to 3.5mm stereo jack (male jack) lead from the rear of the steam shower (below the control box) to your audio device. From the control panel you can then select the CD input source.

 
 
I have very hard water. Is there anything that I need to do to protect my steam unit?
 

You may want to consider a whole house water treatment system if the water quality is a concern. A lot of steam showers can operate in conjunction with a water softener. It is important to realize that good water is a condition which is desirable for drinking as well as protecting the plumbing systems, decorative hardware, faucet and glass from the negative effects of hard water. An automatic drain is also available but not required for the generator.

 
 
Is there a difference between a steam bath and a sauna?
 

Yes. The temperature and humidity levels differ along with the room construction. Steam is wet with a temperature generally ranging between 85 - 140+ ° F on average and close to 100% relative humidity. Sauna is dry with average temperatures ranging between 165 - 180+ ° F and with 10 - 15% humidity. Room construction for steam units is generally ceramic tile, stone, or acrylic while cedar or redwood is used for sauna

 
 
How do I clean the steam shower?
 

The steam shower and bathtub units are finished with fibreglass reinforced acrylic. Acrylic can scratch so make sure you use a non abrasive, mild bathroom cleaner. Simply apply the cleaner and wait for a few minutes, then you can use a soft bristled brush or cloth and gently clean the panels paying special attention to any crevices where dirt can build up. After finishing rinse off all cleaner with water. Please do not mix your cleaning agents. You are advised to clean the shower in this manner once or twice a month or depending on use. Where the unit comes with an ozone generator, then this can be left on for a period of about 10 minutes after each steam session to kill and reduce the build up of bacteria and mould.

 
 
 
 

 

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